Here at KZCF we are a team of people who love where we live and love what we do. We give back to Kalamazoo County by investing in people and programs that will help create a community where every person can reach full potential.

Established in 1925, we are one of the oldest and most successful community foundations in the country. With assets totaling $530 million, each year we and our donors invest about $15 million in the community in the form of grants to nonprofit organizations.

Located in Southwest Michigan (about two hours northeast of Chicago and two hours southwest of Detroit), KZCF offers a competitive benefits package; team-oriented, performance excellence culture; and unlimited opportunities to make life in Kalamazoo County better for everyone. In 2019 – for the sixth year in a row – we were named one of West Michigan's 101 Best and Brightest Companies to Work For.

We believe the strength of our organization depends on our commitment to value, respect and embrace diversity, and we look forward to hearing from talented people of diverse backgrounds, beliefs and perspectives. We are an equal opportunity employer and strive to demonstrate our commitment to diversity, equity and inclusion in all of our policies, procedures and practices.

DEADLINE EXTENDED: Manager, Information Systems

Reports To: Vice President, Finance & Administration
Pay Grade: $54,800-65,800
Position Status: Full Time
(Download PDF of Job Description - Please note the deadline for this application has been extended)

Position Summary:
The Manager, Information Systems is responsible for establishing an exceptional understanding of the technological and organizational needs of the organization and creating an effective team experience with those not in a direct reporting relationship. This includes researching and implementing ways that technology, network-based systems, and cloud-based systems can increase organization and productivity. The Information Systems Manager will work in conjunction with consultants and the Controller to administer best practices for management of information systems, establishing and ensuring effective operation of databases, technology policies, related procedures, and all integrated components. The Manager, Information Systems role supports staff use of foundation information systems by facilitating migrations, integrations, conversions, and/or technology change management support in all areas of the organization. The Manager, Information Systems position provides excellent customer service to customers, stakeholders and staff by providing technology troubleshooting support and/or training as needed.

Essential Duties & Responsibilities:

Information Systems

  • Oversee configuration, integration, management, and controls for the following software applications: Raiser’s Edge, Financial Edge, GrantedGE, Blackbaud Net Community, Community Impact System, PaperSave, Akoya, Microsoft Office 365, and SharePoint. Other applications may be within the jurisdiction of responsibility; such as, configuration, integration, and controls
  • Lead projects that enhance or replace current technology
  • Stay abreast of new system features, new technology, and facilitate the selection and purchase of software
  • Ensure that all vendor related purchase contracts, user contracts, and/or maintenance contracts are followed in strict accordance to applicable rules and restrictions both internally (KZCF) and externally (Vendor).
  • Design and implement database standards to maintain the overall integrity and quality of information systems to end users, Including:
  • Schedule upgrades, updates, and installs ensuring requirements are met as needed
  • Evaluate the functionality of information systems, testing and modifying systems to ensure they operate reliably and efficiently
  • Protect database security protocols, scripts, codes, programming, and passwords that control integration components or as required by contract
  • Maintain configuration of business processes, rules, reporting services, and other set-up functions of the databases, integration, and related components
  • Troubleshoot client interface performance, escalating network and server items to the Information Technology consultant
  • Document all related, changes, procedures, architecture, and configurations per best practice
  • Enable accessibility to systems by users and maintain appropriate levels of access to information systems during staff departures, hires, transitions in conjunction with Human Resources
  • Identify need and prepare for database expansion, conversions, migrations, updates, and upgrades, facilitating custom design and additional programing as needed
  • Manage relationship with software vendors’ support team, site managers and technical consultants; escalating issues and facilitating resolution in a timely manner to reduce work disruption to end users
  • Support Information Technology related audits, take corrective actions as needed
  • Prepare budget proposals for review and manage related approved Information Technology budgets

SharePoint Administration

  • Asses and implement new capabilities, providing information technology with a long-term perspective
  • Support intranet sites, administer and maintain sites (subsites)
  • Provide SharePoint support to end users
  • Manage security of site and subsites
  • Document SharePoint configuration and architecture
  • Configures SharePoint services and settings
  • Deploy custom developed and third-party SharePoint solution packages
  • Microsoft Office 365 Administration
  • Document configuration and architecture
  • Implement policies where required
  • Ensure user access and functionality

End User Experience

  • Consult with information systems end users to ascertain and prioritize needs and assist in reaching solutions
  • Expediate resolutions for all technology related complaints that may be reported
  • Use change management tools when changes are made to the information systems environment at the individual, team, functional area, or organization level as may be helpful.
  • Assist information systems users by providing support or development in Data mining, report building, user experience enhancements, data protection, and large-scale data clean-up
  • Provide access to Blackbaud University training resources and technical assistance to “super” users


  • Develop, implement, and maintain ongoing document management and retention life-cycle strategies through the third-party vendor, in SharePoint, and PaperSave, according to foundation policies
  • Perform other related duties and special projects as assigned


  • Demonstratively supports the mission, vision, and strategic goals of the Community Foundation
  • Implements practices related to the Performance Excellence Model of the Community Foundation, in order to serve both internal and external customers
  • Follows and supports Community Foundation policies and procedures
  • Embraces and supports Community Foundation philosophies related to diversity, inclusiveness, and anti-racism
  • Maintains confidentiality
  • Obtain and/or maintain training or credentialing where recommended or professionally advisable


  • Actively participates in meetings, committees and volunteer opportunities within the organization
  • Demonstrates ability to work effectively with others

Knowledge, Skills & Abilities:


  •  Bachelor’s degree in Accounting Information Systems, Information Technology and Sciences, or a related technical field; or an equivalent combination of training and relevant work experience
  • Three to five years of experience in database management, Microsoft Office 365, and SharePoint administration level and applications control management
  • Three to five years of experience working with information systems vendors, consultants, and site managers while maintaining constructive working relationships.
  • Proven experience in information systems deployment and project management in an integrated environment utilizing multiple databases installed both on site and cloud based
  • Proficient or expert level working knowledge using Microsoft Office 365 application tools
  • One to three years of experience working with and fundamental knowledge of Microsoft Exchange
  • One to three years of experience working with and fundamental knowledge of SQL server management studio, computer networks and workstations, virtual servers, information security and systems administration, principles of database management and major business process workflows
  • Knowledge and experience using Microsoft Reporting Services and SQL programming language with the ability to create basic SQL queries, stored procedures and/or functions
  • Ability to create an effective team experience with those not in a direct reporting relationship
  • Ability and dedication to gain an advanced working knowledge of information systems from the end user perspectives across the organization
  • Excellent written and verbal skills
  • Strong analytical, technical, and problem-solving skills
  • Effective organization and time management skills
  • Interpersonal and communication skills in a team orientated environment
  • Excellent customer service skills


  • CISA certification or other similar recognized information systems management and administration certification
  • Three to five years of experience in community foundation environments with preference given to experience with Fusion Lab’s GrantedGE, Blackbaud’s financial and constituent resource management products
  • Ability to troubleshoot hardware and software problems or help desk experience to minimize end user technology disruptions
  • Working knowledge of a data warehouse
  • Ability to present highly technical information to those with less formal education on the topic
  • MAC system familiarity

Physical/Mental Requirements:

  • Works in well-lit, pleasant, and smoke-free office
  • Requires occasional travel
  • Frequently requires extended work days
  • Must be able to sit for long periods of time
  • Involves periodic repetitive movement associated with keyboarding
  • Able to stoop, bend and move intermittently in order to do filing and move equipment and supplies necessary for job function
  • Requires frequent attention to detail/concentration on figures, paperwork, data, etc.
  • Frequent pressures related to meeting deadlines and fulfilling scheduling requirements
  • Frequent distracting influences such as people, phone calls, noise and so forth
  • Simultaneous handling of multiple tasks on a frequent basis
  • Frequent intermittent or cyclical work pressures
  • Frequent irregularity of work hours because of overtime requirements, attendance at meetings, etc.
  • Occasional on-call availability to handle work problems, handle emergencies/crisis situations etc., at all hours

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