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Position Title: Director of Information Systems & Technology
Reports To: Vice President, People & Operations
Pay Grade H: $101,067 ‐ $123,807
Position Status: Full Time
FLSA Status: Exempt
Posting Dates: January 20, 2023 – Until position is filled (Updated 2/20/23)

Position Summary:

The Director of Information Systems & Technology (IST) is responsible for the overall planning, organizing and execution of all IT functions for The Kalamazoo Community Foundation. This includes directing all IT operations to meet customer requirements, researching and implementing ways that technology, network‐based systems, and cloud‐based systems can increase organization and productivity, as well as support and maintenance of existing applications and development of new technical solutions.

The Director of IST requires a broad range of skills from technical knowledge to understanding of modern business practices and supports staff use of foundation information systems by facilitating migrations, integrations, conversions, and/or technology change management support in all areas of the organization. This includes leadership and communication skills plus a background in business management.

Essential Functions & Responsibilities:

• Leadership and Strategic Planning
  
  • Make recommendations and oversee technical projects in alignment with KZCF’s strategic framework and annual organizational goals
    
  • Prepare financial budgets and present proposals for capital projects to senior management
    
  • Direct professional development for IT staff and assume responsibility for the performance management and assisting in the hiring of the IST staff.
• Systems Design, Management, and Continuous Improvement
  
  • Work with IT team to manage the design and implementation of data and information systems across the foundation
    
  • Develop, implement, and maintain best practices for the ongoing management of the Foundation enterprise systems, internal IST processes
    
  • Work with Database Managers to support and maintain overall integrity and quality of data within the Foundation’s enterprise systems, improve business activities and internal IT processes
  • Analyze complex business needs presented by the user community and recommend solutions
    
  • Produce a detailed timeline for each application release and implement effective project control by monitoring the progress of the software release and reporting the status
    
  • Research and recommend new products
    
• IST Administration
  
  • Supervise IST staff, while working closely with management, external vendors, and advisors
    
  • Ensure the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards and procedures for implementing technical solutions
    
  • Direct executing production tasks according to a documented schedule that meets or exceeds customer expectations
  • Partner with all KZCF staff in the areas of systems design, modifications, and troubleshooting
  • Ensuring adequate training for staff on foundation enterprise systems
• Other Duties
  
  • Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    

Knowledge, Skills & Abilities:

Required

• Bachelor’s degree in Information Systems, Information Technology and Sciences, or related field, or an equivalent combination of training and relevant work experience;
• Proven experience with 7 or more years of experience within information technology and 5 or more years of management responsibility and oversight of information technology.
• Ability to manage projects and teams
  
• Excellent understanding of CRM (Customer Relation Management) databases and process management
• Proven ability to solve problems creatively
  
• Experience seeing projects through the full life cycle
  
• Demonstrated ability to effectively interact, communicate, and collaborate with people from all cultural backgrounds.
  
• Must have the ability, judgment, poise, and personal capabilities to build and maintain trust.
  
• Ability to work & navigate emotionally taxing conversations/contexts related to power, privilege, racism and oppression with diverse stakeholder groups.
  
• High personal resiliency skills and tools
  
• Deep personal commitment to addressing racism with an orientation toward the Kalamazoo community.
  
• Ability to work both independently, as a team member, and with a broad range of constituencies.
  
• Ability to prioritize multiple projects and work under pressure.
  
• Willingness to learn and be adaptive to support a complex and evolving body of work.
  
• Ability to create an effective team experience with those not in a direct reporting relationship
  
• Strong analytical, technical, and problem‐solving skills
  
• Effective organization and time management skills
  
• Interpersonal and communication skills in a team-oriented environment
  
• Excellent customer service skills
  
• A high degree of personal integrity and ethics
  

Preferred

• Experience working in Community Suite, Financial Edge, Microsoft Office 365, SharePoint administration level, Google Suite, and applications control management
  
• CISA certification or other similar recognized information systems management and
  administration certification
  
• Understanding and experience with nonprofits and fundraising and grantmaking practices
  
• Ability to troubleshoot hardware and software problems or help desk experience to minimize end user technology disruptions
  
• Working knowledge of a data warehouse
  
• Ability to present highly technical information to those with less formal education on the topic
  
• MAC system familiarity
  
• Technical accomplishment in large ERP negotiations and conversions
  
• Proven experience in information systems deployment and project management in an
  integrated environment utilizing multiple databases installed both on-site and cloud-based

How to apply: Please send resume and cover letter to hr@kalfound.org with the role you are applying for in the subject line.

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Position Title: Donor Relations Officer
Reports To: Vice President, Donor Relations
Pay Grade F: $73,204 ‐ $86,015
Position Status: Full Time
FLSA Status: Exempt
Posting Dates: January 20, 2023 – Until position is filled (Updated 2/20/23)

Position Summary

Creates, builds, and strengthens relationships with individuals and community partners with the goal of securing major gifts, developing new funds, encouraging additional gifts to existing funds, and promoting the wide variety of deferred giving opportunities. Supports, builds, and cultivates relationships with primary contacts, prospects and professional advisors. Promotes charitable giving with an emphasis on providing education on the importance of unrestricted giving. Leads the engagement, education and communication strategies for Donor Advisors in alignment with the Community Foundation’s mission, vision, and key organizational values of diversity, equity, inclusion, and anti‐racism.

Essential Functions & Responsibilities:

• Leadership and Strategic Planning
  
  • Leads the Donor Advisor Engagement Program.
    
  • Assists in formulating new ideas, marketing strategies and system changes that help the Community Foundation achieve its overall mission and objectives, especially in the areas of fund development, donor development, and donor education
    
  • Designs and implements individual plan(s) for identifying and building relationships with primary contacts, prospects and professional advisors and nonprofit organizations
• Outreach, cultivation and stewardship of donors and potential donors
  
  • Cultivates current donors, prospects and professional advisors by providing education on the Community Foundation and charitable giving
    
  • Solicits donors and prospects for major gifts in support of key initiatives
    
  • Manages a portfolio of approximately 200 donors, professional advisors, and prospects
    
  • Assists, as needed, in the development and implementation of donor and community partner appreciation and recognition programs and awards
    
  • Participates in creation of feedback mechanisms that provide the Community Foundation with an accurate picture of the needs and perceptions of primary contacts, professional advisors, and prospects
    
• Interacts with external and internal customers
  
  • Represents the Community Foundation at key community events and may, from time to time, participate as an active member and/or board member of nonprofit community organizations and service clubs throughout the Community Foundation’s geographic area
    
  • Maintains accurate contact report records and personal profiles in Customer Relations Management system
    
  • Participates in the development and maintenance of processes and procedures that will equip staff members with tools that enable them to provide effective and efficient service
    
  • Maintains internal engagement with all KZCF functional areas to assure foundation‐wide synergies
    
  • Serve on cross functional planning and leadership teams which may include but not limited to Marketing/Communications+, the Anti‐Racism Transformation Team, affinity groups and more
    
  • Performs other related duties as identified by the Vice President, Donor Relations
    
• Other Duties
  
  • Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    

Knowledge, Skills & Abilities:

Required

• Bachelor’s Degree or equivalent combination of training and relevant work experience
  
• Three to five years of progressively more responsible relationship management experience in the following areas: Not‐for‐profit, education, public sector, philanthropy, or business; or a combination of two or more sectors
  
• Excellent verbal and written communication skills
  
• Ability to relate to diverse groups of people and professionals in a variety of fields and a broad range of constituencies
  
• Aptitude to work both independently and as a team member
  
• Must have the ability, judgment, poise, and personal capabilities to build and maintain trust.
  
• Superb customer service experience
  
• In‐depth knowledge/understanding of computers including general business software (i.e., Microsoft Office 365).
  
• Ability to gain the confidence and respect of donors and professional advisors as well as community foundation colleagues
  
• Ability to work effectively one‐on‐one as well as make formal presentations to large groups
  

Preferred

• Knowledge of Kalamazoo County nonprofit sector
  
• Major gift fundraising experience
  
• Estate or financial planning background
  
• A broad and diverse knowledge of community issues and demographics with a strong individual network.
• Working knowledge of community foundations and an understanding of charitable giving opportunities and strategies

How to apply: Please send resume and cover letter to hr@kalfound.org with the role you are applying for in the subject line.